FAQ
Reservations & arrivals
What time can I arrive?
Rooms are available from 15h00.
If you wish to arrive earlier, we will do our best according to availability.
How late can I leave?
Departures are up to 12h00.
Late check-out is possible on request and subject to availability (extra charge).
How can I book?
You can book directly on our official website, by telephone or by e-mail.
A credit card is required to guarantee the reservation.
Do I have to pay a deposit?
A deposit may be required for certain bookings or special offers.
The terms and conditions are specified at the time of confirmation.
Cancellation & payment
What are your cancellation conditions?
- Free cancellation up to 48 h before arrival.
- Less than 48 hours or no-show : 100 % of stay billed.
What payment methods do you accept?
Credit card (Visa, MasterCard, Amex), cash and bank transfer.
Cheques are not accepted.
Breakfast & catering
Do you offer breakfast?
Yes, served every morning from 7.30 a.m. to 10.30 a.m. in our dining room or on the terrace.
Do you have a restaurant?
Yes, our restaurant serves home-cooked food featuring dishes inspired by ingredients from across the Alps.
Open from Tuesday to Saturday from 7pm to 9.30pm (booking required).
Can I have lunch or dinner if I’m not staying at the hotel?
Yes, subject to availability. It is advisable to book in advance.
Well-being / Boudoir
Do you have a wellness area?
Yes, our boudoir offers massages, facials and body treatments by prior arrangement.
How do I book a treatment?
This can be arranged at reception or by telephone before your arrival.
Any cancellation less than 24 hours before the treatment will be billed.
Access & Parking
Do you have a car park?
Yes, private car park facilities are available for hotel guests. The charge is €10 per vehicle per night.
Do you have a charging point for electric vehicles?
No.
Is the hotel accessible by public transport?
There is a train station and bus stop nearby.
We can organise a transfer on request.
Does the hotel have a shuttle service to the slopes?
Yes, we can drop you off and pick you up at the chairlift exit.
Animals
Are pets allowed?
Yes, on request and for an additional charge of €25
Please keep them on a lead in the communal areas.
Equipment & Services
Do you have wifi?
Yes, free high-speed wifi throughout the establishment.
Are the rooms air-conditioned?
No, our rooms are not air-conditioned.
Do you offer room service?
Yes, for breakfast and certain snacks.
Do you have a concierge service?
Yes, our team is at your disposal for any enquiries you may have:
book a restaurant, taxi, local activity or visit, ski pass.
Family breaks
Do you accept children?
Yes, children are welcome.
We have baby cots and connecting family rooms.
